Get to know the facts about Universal Credit

Universal Credit myths, busted.


The design of Universal Credit means you're always better off in work. Your Universal Credit payments gradually adjust as you earn more, which means you can continue to receive payments as you increase your hours. Universal Credit removes the previous 16-hour rule, and works flexibly with your earnings to make sure you’re always supported.


As of April 2018, anyone claiming Housing Benefit will receive an extra two weeks' support when they move onto Universal Credit. This money doesn't have to be paid back and helps make the transition easier for claimants. Your first Universal Credit payment will also include housing support and, once you’re receiving Universal Credit, direct payments can be made directly to your landlord where requested.


Evidence shows that people claiming Universal Credit move into work faster, and more people look to increase their hours than those on benefits like Job Seeker's Allowance.


82% of claimants say they are satisfied with Universal Credit, and complaints are at just 0.15%. The vast majority of people claiming Universal Credit are happy with the system and find it works for them.


With Universal Credit, if you're looking for work you'll have access to a dedicated work coach who can provide you with personalised support. Your work coach can talk to you about training and opportunities and will make sure you get the support you need. For the first time, you’ll also have 24-hour access to an online account that you can use to check your payments and update your details.